Priority Support
No charge for software updates (includes volume license installation packages for orders of 50 licenses or greater)
Priority e-mail support for all support issues; this will immediately notify support staff and put the support ticket to the top of the response queue.
Access to a direct phone line to discuss support issues "in person" during US business hours (9am-5pm, US Central Time Zone).
72-hour max response time for all reported issues.
Priority bug fixing.
Custom hotfix builds if necessary.
Remote diagnostic assistance (if allowed by customer) to connect via the internet to the customer's PC or server for troubleshooting.
Cost is 20% of the license cost of the software, renewable on an annual basis.
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