Priority Support

  • No charge for software updates (includes volume license installation packages for orders of 50 licenses or greater)
  • Priority e-mail support for all support issues; this will immediately notify support staff and put the support ticket to the top of the response queue.
  • Access to a direct phone line to discuss support issues "in person" during US business hours (9am-5pm, US Central Time Zone).
  • 72-hour max response time for all reported issues.
  • Priority bug fixing.
  • Custom hotfix builds if necessary.
  • Remote diagnostic assistance (if allowed by customer) to connect via the internet to the customer's PC or server for troubleshooting.
  • Cost is 20% of the license cost of the software, renewable on an annual basis.
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